SMS Terms & Conditions
Policies
How We Communicate via Text Messaging
Coastal Pharmacy & Wellness offers text message communications to help you stay informed about your prescriptions, services, and optional promotional updates.
By providing your mobile number and opting in, you agree to receive text messages from Coastal, as described below.
Types of Text Messages We Send
Pharmacy Service Notifications
You may receive service-related messages connected to your prescriptions or pharmacy account, including:
- Prescription ready notifications
- Refill reminders
- Shipping or delivery updates
- Order status notifications
- Requests for clarification related to your prescription
These messages are part of our pharmacy services and may be sent through our pharmacy management system.
Marketing & Promotional Messages
If you opt in to receive marketing messages, you may receive recurring automated texts about:
- Wellness promotions
- Special offers
- Events
- Educational updates
- Loyalty program information
Marketing messages are sent through our SMS marketing provider.
Consent to receive marketing text messages is not required to receive pharmacy services or make a purchase.
Message Frequency
Message frequency varies depending on your interaction with us.
Pharmacy-related messages are sent as needed based on your prescriptions and account activity.
Marketing messages may be sent periodically. Frequency may vary.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Managing Your Preferences
Opting Out
You may opt out of SMS messages at any time.
To stop receiving marketing messages, reply:
STOP
to any marketing text message.
To stop pharmacy service notifications, please contact us directly at (207) 899-0886 so we can update your communication preferences.
After you send STOP, you may receive a confirmation message. No further marketing messages will be sent unless you re-subscribe.
Help & Support
For assistance, reply:
HELP
to any message, or contact us at (207) 899-0886
info@coastalpharmacyandwellness.com.
Resubscribe
You may resubscribe at any time. To do so, reply:
START
to a past message or contact us at (207) 899-0886 or info@coastalpharmacyandwellness.com.
Data Use & Privacy
We respect your privacy.
Information collected as part of our SMS program is used only to provide messaging services and support your relationship with Coastal Pharmacy + Wellness.
We do not sell or share your mobile number with third parties for their marketing purposes.
For more information about how we collect and protect your data, please review our Website & Online Privacy Policy.
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Eligibility
By opting in, you confirm that:
- You are the authorized user of the mobile number provided.
- You are at least 18 years old or have permission from a parent or guardian.
Changes to These Terms
We may update these SMS Terms & Conditions from time to time. Updates will be posted on this page with a revised “Last Updated” date.