Website Terms & Online Privacy Policy

Scope of This Policy

This policy covers your use of:

• coastalpharmacyandwellness.com
• Pages we operate on social media platforms
• Online tools we provide (such as refill requests, contact forms, newsletter sign-ups, or loyalty forms)

This policy does not cover:

• SMS communications (governed by our separate SMS Terms & Conditions)
• Our Notice of Health Information Privacy (for HIPAA-related PHI)
• Third-party sites we link to but do not control

Acceptable Use of Our Website

We strive to keep our website welcoming and secure. By using it, you agree not to:

• Disrupt, damage, or tamper with the site
• Attempt to access or collect information about other users
• Post or transmit harmful, threatening, or inappropriate content
• Use our trademarks, logos, or content without permission

We may restrict access or remove content that violates these guidelines.

Information We Collect

We collect two types of information to run our site effectively and improve your experience.

Information You Provide Directly

Examples include:

• Name
• Email address
• Phone number
• Mailing address
• Refill or inquiry details

This information is provided voluntarily through forms you choose to submit. Do not share health-related information on forms that do not display the HIPAA Compliant logo.

Information Collected Automatically

Our website may automatically gather technical details such as:

• IP address
• Browser and device type
• Pages visited
• Referring website
• Cookie and tracking data
• General geographic data (ZIP code or region)

This information helps us analyze website performance and enhance user experience.

Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

• Remember your preferences
• Personalize your browsing experience
• Understand how visitors use our site
• Improve overall functionality and performance

You may adjust your browser settings to limit or block cookies. Some website features may not function as intended without them.

We may also use third-party analytics or service providers who help us understand site usage. These partners are required to protect your information and may not use it for other purposes.

How We Use Your Information

We use your information to:

• Provide requested services
• Respond to messages or refill requests
• Send newsletters or updates you choose to receive
• Improve website content and performance
• Maintain security and prevent misuse
• Share educational or promotional content (you may opt out anytime)

We do not sell or rent your personal information. Ever.

We may also disclose information when required by law or in response to legal process.

Email & SMS Communication

Email

If you sign up for emails from us, you may receive:

• Wellness tips
• Educational content
• Updates about services or products
• Special offers

You can unsubscribe at any time using the link in the footer of every email.

SMS

Text message communications are governed by a separate SMS Terms & Conditions page.
If you opt in to SMS, that policy applies to all messaging, opt-out, and consent requirements.

Social Media Use

When you interact with us on platforms like Facebook or Instagram:

• Your posts may be visible to the public
• We recommend avoiding sharing private or health information in public comments
• We may moderate or remove posts containing inappropriate or harmful content

Social media platforms also have their own privacy policies, which apply to your use of those services.

Security & Data Protection

We use technical and administrative measures to protect your information, including encryption and secure servers.

While we work hard to safeguard your information, no online transmission is completely risk-free.
We retain data only as long as needed for legitimate business or legal purposes and then securely delete or anonymize it.

Your Choices & Rights

You may:

• Request access to the personal information we hold
• Ask for corrections
• Request deletion when appropriate
• Unsubscribe from marketing emails
• Manage cookies through your browser settings

To exercise these options, contact us using the information below.

Links to Other Websites

Our site may link to third-party sites we do not control. We encourage you to review their privacy policies before providing personal information. We are not responsible for the content or practices of those sites.

Changes to This Policy

We reserve the right to update this policy from time to time. When we do:

• The “Last Updated” date at the top of this page will reflect changes
• Significant updates will be explained clearly when posted

Continuing to use the site after updates means you accept the revised policy.

Contact Us

If you have any questions about this policy or how your information is handled, please don’t hesitate to reach out.

Coastal Pharmacy + Wellness
29 Marginal Way
Portland, ME 04101
Email: [email protected]
Phone: (207) 899-0886