Return Policies
We want you to feel confident shopping with us. Our pharmacy and wellness store follow different return guidelines because certain products—especially prescription and temperature-sensitive items—must meet strict safety standards. Below you’ll find clear details for each area.
Prescription Medications
State and federal regulations prevent pharmacies from accepting returned prescription medications once they leave the premises. This is to protect your safety and ensure all medications remain within our control from preparation to pickup or delivery.
If you believe your situation may qualify for an exception, please contact us. We’ll review the details and guide you through the appropriate steps.
Over-the-Counter Items
Most unopened, non-expired wellness products may be returned within 30 days of purchase with a receipt. Items must be in resalable condition.
OTC Return Exclusions
The following items cannot be returned:
- Temperature-sensitive products
- Special-order items (unless damaged upon arrival)
- Opened or used products unless the quality seal was compromised at purchase
Acceptable Return Situations
We’re always willing to help if there’s a quality concern. Returns are accepted when:
- The quality seal was compromised before opening
- The product shows obvious spoilage
- The product had expired or was short-dated at the time of purchase
- The item arrived damaged (for shipped orders or special orders)