In July, we sent out a customer satisfaction survey. We received over 250 submissions and we are so grateful for the time and comments people provided.
When we presented the results to staff, the pharmacy was abuzz all afternoon. Everyone was talking about the comments, personal notes, and stories that were shared. They loved hearing about the role they play in your lives. The words knowledgeable, caring and friendly were often used. These comments let us know that you get what we’re all about… you.
We also received helpful suggestions and some stern criticisms. While sometimes hard to hear; this sort of feedback is what helps you grow. It makes you rethink how you’re conducting business. As a result, we’ve already made some changes and are investigating more.
We don’t want this feedback to end. Whenever you want to provide it, please email, call or submit your comments online. We want to hear from you.